AI agent development for UK businesses

• A goal, not a scriptIt is given the outcome and works out the route, so it handles the jobs where step four depends on what step three found.
• Tools it can reachYour CRM, inbox, calendar, documents and databases, connected through your own accounts and used the way a person would use them.
• Memory that carries overWhat it learned last week shapes what it does this week. It never asks you the same question twice.
• A boundary set firstIt reads widely and acts narrowly. The list of things it can change is short, deliberate and agreed before the build starts.
• A trace of every stepEvery tool call, every result, every decision, kept as a readable record in your workspace. You can always see why it did what it did.
• Escalation to a personAnything outside its brief lands on a named desk with the context attached. Nothing is quietly guessed.

• Brief you before a callReads the company, the contact, your CRM history and the news, and hands you a one-page briefing an hour before.
• Run the inboxSorts what needs a person from what does not, answers the second kind, and drafts the first with the record attached.
• Explain a number that movedChases a change in revenue, spend or churn back through the records behind it and returns the three that explain it.
• Turn a request into a specTakes a vague internal ask, checks it against what already exists, and returns something somebody can build from.
• Chase until it closesFollows up a supplier, a candidate or an unpaid invoice on a schedule, adapts to each reply, and stops when the job is done.
• Watch, then actMonitors a queue, a feed or a set of accounts around the clock and takes the agreed action the moment something changes.

• Helper rules set up for complex tasks
• Action logs checked daily for accuracy
• Automated tasks tested across internal software
• Backup instructions created for unusual customer queries
• Response times monitored for rapid task completion
• System permissions set up to protect data
• Test scenarios run weekly to check decisions
• Task success rates tracked across all workflows
• Input data checked before processing instructions
• Approval steps added for high value actions
• Unhandled queries analysed to improve answers
• Running costs tracked daily to stay on budget
• Security controls updated to prevent unwanted behaviour
• Weekly performance summaries produced for management

Illustrations of the tools in use, drawn for this page for an example business, Marlow & Finch. Every figure in them is an example, not a client's data, and any person in them is generated. Tap a picture to open it full size.

How is this different from workflow automation?

A workflow follows the steps you set, in order, every time. An agent is given the goal and works out the route, which is what the jobs on this page need: what you do at step four depends on what you found at step three. We build both, and we tell you on the first call which one your job needs.

What stops it doing something we did not intend?

The boundary, and we design it before the capability. The agent can only reach the tools it has been given, with the permissions those tools were granted, and anything irreversible sits behind an approval step. Where that step sits is your setting: the usual start is approval on everything for the first fortnight, loosened once you have watched the trace.

Can we see what it did?

Yes, every step. The goal it was given, each tool it called, what came back and what it decided next, kept as a readable trace in your own workspace. That record is what makes the agent maintainable, and it is how we improve it month on month.

Is it reliable enough for real work?

Yes. It does the same job the same way at three in the morning as at three in the afternoon, and it never skips the boring step. Before it goes live we run it against your real cases, and where the output goes straight to a customer we scope it tighter and gate it. The cost of the worst plausible mistake is designed out per job, not hoped away.

What do you need from us?

The brief and the brand: the job it should own, who it serves, and how it should sound. Plus access to the systems it will work in, granted under your own accounts. Everything after that is us.

• Website design and buildDesigns, builds, launches and runs your site, wired into your CRM and calendar, at a fixed price and in your name.Open page
• Custom software and appsBuilds the internal tool, client portal, dashboard or app nothing off the shelf does your way, at a fixed price, live in weeks, in your accounts and yours outright.Open page
• System integrationConnects every system you run, CRM, accounts, billing, stock and support, so they agree on one record: two-way, rules written down, every run watched, fixed price.Open page