Managed automation support and maintenance

• Every run checked, every failure loudA heartbeat and a reconciled count on every automation. Forty records where there should be four hundred stops the run and alerts your Slack.
• API changes absorbedA field renamed, a version retired, a response reshaped. We patch it, and you read about it in the monthly note.
• Credentials kept liveExpiries are tracked and renewed ahead of time. When someone leaves, the integrations that ran under their login are moved, not lost.
• Your business changes, it followsA new product, a new pipeline stage, a rule that stopped being true. Small changes go in as part of the arrangement; a new build is quoted in writing first.
• Scaled when volume growsWhat ran at forty a day is re-tuned for four hundred: rate limits, timeouts and running costs handled before your best month hits them.
• A monthly note, ten minutes to readWhat ran, what it processed, what broke, what changed and why. The record you judge us on.

• What you see

  Alerts as they happen and the monthly note. Nothing is fixed in the dark.

• What you decide

  Which failures wake somebody at 2am and which wait until morning. Set per automation, changed whenever you like.

• What you keep

  The accounts, the logins, the runbooks and the reasoning behind every change. Nothing is built so that only we can run it.

• What you can stop

  The arrangement, on thirty days' notice, with a handover. Everything you paid for keeps working.

• Automated workflows monitored around the clock for failures
• Broken system connections repaired instantly after software updates
• Data copy errors resolved before impacting daily operations
• System updates tested in advance to prevent downtime
• Monthly performance reports issued detailing overall active time
• Security credentials rotated regularly to protect sensitive data
• Automation execution logs audited for speed and efficiency
• Usage limits monitored to prevent unexpected software bills
• Minor workflow adjustments made based on user feedback
• Backup systems verified monthly to ensure data recovery
• Error notification alerts configured for immediate escalation handling
• Work volume analysed to eliminate operational bottlenecks
• Quarterly health checks performed on all active integrations
• Software subscriptions optimised based on actual usage

Illustrations of the tools in use, drawn for this page for an example business, Marlow & Finch. Every figure in them is an example, not a client's data, and any person in them is generated. Tap a picture to open it full size.

What happens when something breaks at 2am?

It stops and it tells us. Every automation is built to fail loudly, so a broken run raises an alert instead of carrying on and producing wrong results until morning. Which alerts wake somebody and which wait is set with you per automation: an overnight report can wait, an inbound booking line cannot.

How often does anything actually need doing?

Most months. APIs change, tokens expire, a rule in your business stops being true and volume climbs, and each of those lands as a small fix on the day because the watching is continuous. The alternative is not zero cost, it is a bigger job later plus the weeks it was quietly wrong.

Can our own team take some of this on?

Yes, and it is built so they can. The runbooks are written for your people, team training covers the rest, and the arrangement shrinks to fit whatever your team takes on.

Does it cover things you did not build?

Yes. An automation someone else built, or one your team put together in Zapier or Make, comes under the same watch. We read it, document it, add the heartbeat and the alerts, and from then on it is treated like everything else.

What do you need from us?

The brief, the brand, and access to the systems that need watching. Everything after that is us.

• Your whole stack, inside ClaudeWires every tool your team uses into one Claude window, so the CRM, inbox, calendar, files and accounts do what you type. The flagship, and nobody we audited sells it.Open page
• Team training and upskillingTrains your team on your own systems, with automations shipped in the room, a playbook in your wiki and a weekly clinic to keep it moving.Open page
• AI strategy and roadmapFinds every process worth automating, prices each one in your figures, puts them in build order, then builds and runs the lot in your accounts.Open page