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AI chatbot for your website that answers, books and hands over

Your site, answering questions at 2am from your own material, booking the appointment and handing over to a person the moment it should. We build it, wire it in and run it.

What it does from day one

Six things, built, wired in and run by us. You bring the brief and the brand.

  • Answers from your own materialYour site, your documents, your price list, and the answers that used to live in someone's head. We write those up and keep them current.
  • Open all nightA factual answer in seconds at 2am, when nobody is around to ring and the visitor would rather not anyway.
  • Hands over the moment it shouldA live person if someone is on, a booked callback with the full transcript if not. Handover is designed in from the start.
  • Books the appointment in the chatOffers a slot from your calendar and confirms it there and then. No form, no waiting for a reply.
  • Every conversation in your CRMName, question, outcome and transcript on the contact record, and a Slack or email alert to your team when it matters.
  • Stays in its laneScoped to your business, declines to be talked out of it, and logs any attempt so you can see it happened.
Book twenty minutes →Send us the brief

One conversation, start to finish

From the question to the CRM record, every step is ours. Where the handover to a person sits is your setting, not our ceiling.

  1. A visitor asks

    Do you cover my postcode, what does it cost, can somebody call me. Typed into the corner of your site, in their own words.

  2. It answers, from your material only

    The reply comes from your pages and the documents you nominate, nothing outside them. Edit the material and the answers change with it.

  3. It hands over when it should

    Anything it cannot answer, or anything that needs a person, goes to a live person or a booked callback with the transcript attached.

  4. It logs, follows up and reports

    The contact record updated, the follow-up sent, and a weekly note on what people asked and what your site should say better.

What it runs on

Best in class for each part of the job, all of it in your own accounts under your own name. A fixed price quoted before anything starts.

  • WordPress
  • Webflow
  • Shopify
  • Wix
  • Squarespace
  • WooCommerce
  • Claude
  • ChatGPT
  • Gemini
  • HubSpot
  • Intercom
  • Zendesk
  • Slack
  • WhatsApp
  • Calendly
  • Supabase
  • n8n
  • MCP

Connected through your own accounts. The conversations and the material it answers from live in systems you own and can read without us.

The day-to-day, all of it automated

Fourteen jobs a specialist does by hand. The run does every one, on a schedule, inside the tools you already use. You see the results, not the work.

Chat widget, illustrated with example figures: Marlow & Finch website with an active AI chat widget booking a boiler service.
Marlow & Finch website with an active AI chat widget booking a boiler service.
  • Website visitors greeted instantly with interactive chat assistance
  • Common customer questions answered using verified knowledge base
  • Sales appointment requests booked directly inside chat window
  • Complex enquiries transferred seamlessly to live team members
  • Contact details collected and validated during chat conversations
  • Conversation logs transcribed and saved to sales system
  • Visitor intent and sentiment analysed after every chat
  • Out-of-hours chat enquiries captured and converted into leads
  • Knowledge base updated regularly with new business information
  • Unanswered questions identified to expand automated answer coverage
  • Chat widget design customised to match company branding
  • Lead qualification questions asked before booking appointments
  • Daily chat engagement and conversion rates tracked closely
  • Automated follow-up emails dispatched after completed chat sessions
Intercom, illustrated with example figures: Intercom inbox showing resolved customer conversations and resolution rate metrics.
Intercom inbox showing resolved customer conversations and resolution rate metrics.
HubSpot, illustrated with example figures: HubSpot contact record with full AI chat transcript and meeting logged.
HubSpot contact record with full AI chat transcript and meeting logged.

Illustrations of the tools in use, drawn for this page for an example business, Marlow & Finch. Every figure in them is an example, not a client's data, and any person in them is generated. Tap a picture to open it full size.

  • IntercomThe inbox behind the widget
  • CrispSame job, smaller teams
  • HubSpotEvery chat on the record
  • CalendlyAppointments booked in the chat
  • ClaudeThe answers, from your material

The night shift

Nobody in the building. This is the job doing itself at eleven at night, and what you see in the morning.

The chair empty, the chat panel open, the visitor answered.
What the visitor sees: the question, the answer, the slot, four seconds.

Questions we get asked about this

How is this different from the chat widget our website builder includes?
Those answer from a generic model plus whatever it scraped, which is how they invent an opening time. Ours answers only from material you nominate and can edit, hands over to a person when it should, and lands every conversation in your CRM. The difference shows on the questions that matter to your business rather than on the ones any model can answer.
Can it book appointments and take details?
Yes. It offers a slot from your calendar and confirms it in the chat, takes a name and number when the visitor wants a callback, and creates the record in your CRM. The visitor gets the answer first and leaves details if they want to; nothing is held back behind a form.
What happens when it cannot answer?
It says so and hands over: to a live person if someone is on, otherwise it takes the details, books the callback and sends your team the whole transcript. Every unanswered question is logged as well, and a fortnight of those tells you exactly what your site should explain better. We fold them into the material, so the widget gets sharper every week.
What if somebody tries to misuse it?
It is scoped to your business and declines to be talked out of that scope. No homework, no discount it has no authority to give. Any attempt to redirect it is logged so you can see it happened.
What do you need from us?
The brief, the brand and the access: what you want it to handle, how you sound, and a login to your site and your CRM. Everything after that is us.

Got a question about your own site? Ask it on a call, or send us the brief and we will come back with a fixed price.

Book twenty minutes →Send us the brief

What usually gets built alongside it

One door, added to the ones you already have. The same written-up knowledge serves the inbox, the phone and WhatsApp, so the second channel costs less than the first.

Tell us the job. We will tell you the price.

Twenty minutes and a fixed quote in writing. You bring the brief and the brand. Everything after that is us.

Book twenty minutes →Send us the brief

Not ready to talk? Run your own numbers on fifteen free tools, no email asked.

Elsewhere on this site

Each service is its own page. Pricing, the FAQ, the Manchester company page, the free tools and the blog sit alongside them.

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From the blog

Umar has brought real value to LP Exchange by helping us utilise AI effectively across the business. He has strong technical knowledge, but importantly, he understands how to apply it in a practical and commercially useful way. His work has supported improvements across data cleansing, process automation, marketing and sales reporting, helping us turn complex information into clearer insights and more efficient ways of working.

James DonohueManaging Director, LP Exchange · 21 September 2026