WhatsApp and SMS automation for business

• Every message answered in secondsAny hour, from your own documents and prices, with the question understood rather than matched to a menu.
• Bookings made in the threadBooked, moved and confirmed inside the chat. No link out, no app, no account to create.
• Orders and jobs checked liveStatus pulled from the system that holds the truth, so the answer is right rather than roughly right.
• Payments taken in the chatA payment link sent in the conversation and paid on the phone through your own Stripe, with the receipt back in the thread.
• Reminders that go out on timeAppointment reminders and confirmations, written and approved as WhatsApp templates by us before launch, then sent on schedule.
• Handed over and loggedA named person picks up the moment a decision is needed, thread intact, and every conversation lands in your CRM against the right contact.

1. 01

   You send the brief

   What you sell, what customers ask and how you sound. An hour of your time.

2. 02

   We build it

   Number, assistant, bookings, orders, payments and templates, wired to your calendar and your CRM.

3. 03

   Approved before launch

   Templates submitted to Meta and cleared before go-live, so reminders send from day one. Your number, your accounts, your name.

4. 04

   We run it

   Every conversation, booking and handover reported monthly against the numbers agreed on day one.

• Inbound WhatsApp and text messages answered in seconds
• Automated booking links sent directly inside messaging threads
• Payment links prepared and sent via WhatsApp
• Appointment reminders dispatched automatically to prevent no-shows
• Order updates and tracking links sent by SMS
• Broadcast messages sent to your consented list
• Message history copied across to sales system records
• Complex customer queries escalated to staff chat inbox
• WhatsApp message templates submitted for Meta approval regularly
• Opt-out requests processed automatically to maintain compliance
• Customer feedback surveys sent automatically following completed orders
• Frequently requested brochures and documents sent in chat
• Message delivery and read rates monitored across campaigns
• Out-of-hours auto-responses set up for evening enquiries

Illustrations of the tools in use, drawn for this page for an example business, Marlow & Finch. Every figure in them is an example, not a client's data, and any person in them is generated. Tap a picture to open it full size.

Do we need a new phone number?

No. Your existing business number moves onto the WhatsApp Business Platform and stays yours, and we handle the move. Some firms take a second number to keep a personal mobile out of the business: that is a choice, not a requirement, and we set up either.

Can it message customers first, or only reply?

Both. Replies run inside WhatsApp's 24-hour conversation window, and anything you start (reminders, confirmations, delivery updates) goes out as a template we write and get approved with Meta before launch. Marketing sends go to people who have opted in, which keeps your number's quality rating high and your messages landing.

What happens when it does not know the answer?

It says so and hands the thread to a named person, history intact, inside the same chat. You decide what triggers a handover: a refund, a complaint, a question outside the documents, or a customer asking for a human. The rule is built in from day one, so a customer standing in your shop never gets a guess.

Is SMS included?

Yes. SMS needs no app and reaches every handset, so it is the right channel for one-way confirmations and for customers who are not on WhatsApp. The build runs both from one place and picks the channel per message type, so you never have to.

What do you need from us?

The brief, the brand and the access: what you sell, what customers ask, how you sound, and logins for the number, the calendar and the CRM. Everything after that is us.

• Inbound automationReads every web form, email, WhatsApp and chat message as it lands, answers within the minute, books the diary, and routes the rest with the context attached.Open page
• AI chat widgetAnswers visitors from your own material at any hour, books the appointment in the chat, hands over to a person when it should, and logs it all in your CRM.Open page
• AI voice agents, inboundAnswers every call on your own number, day and night, handles the questions, books the appointment on the call and logs it to your CRM.Open page